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FROM
THE PRESS
“In business for over 13 years, they offer either
private cremation or burial services for your family
pet. Royal Pet Mortuary cremates primarily dogs or cats,
but have also cremated exotic animals and it is a very
personalized service offering only individualized cremation,
one pet at a time, your pet's ashes will be hand delivered
to you in a floral tin, but if you prefer, you may purchase
various urns and wooden boxes.
Of course, traditional burial is available with both
air-tight and waterproof caskets specifically made for
animals. Royal Pet Mortuary offers in-home euthanasia
services by a licensed veterinarian. Mastercard and
Visa gladly accepted.”
Culver City News, March 2003
Pet Mortuary Offers Respect and Counseling For
Pet Owners
by Natalie Sorge
“When a member of your family dies the most important
issues are care, respect and individual choices when
going through your grief period. Pet owners often share
the same feelings when their pet dies. Royal Pet Mortuary
gives you all of the above and more.
Many choices for your deceased pets include individual
cremation (assured to be your pet only) and preparation
for burial in a pet memorial park.
The level of commitment to caring is extended to bereavement
and counseling referrals which can help adults and children,
alike, in the grief process. When it is time to say
"good-bye", Royal Pet Mortuary is an advocate
for at-home euthanasia and can arrange to make this
service available to those who wish to share in this
peaceful and moving experience. ON a final note, we
understand pets can pass away suddenly late in the evening
when other have finished their work day. Royal Pet Mortuary
will still try to accommodate pet owners in most circumstances.”
Santa Monica Star, May 2003
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SPECIAL “THANKS” FROM OUR CLIENTS
“Royal Pet Mortuary acted as the liaison between the passing away of our dog and his burial. Richard Schatz runs the mortuary and is absolutely excellent! He was a saving grace’ when I needed comforting, and handled all arrangements with such professionalism and dignity.”
C. Mask, Marina del Rey, CA
“We
just want to thank you for the kindness and respect
you showed in handling this situation. The book you
gave us has really helped us with our feelings. It
was very comforting to know that ‘Captain’
was being taken care of by someone who loves and cares
for animals like we do.”
T. Victor, Santa Monica, CA
“You
were of great consolation and the utmost help during
a most difficult period of my life; the passing of
my beloved ‘Torian.’ Thank you for helping
me to remember ‘Torian’ as he was.”
L. Castellucci, Malibu, CA
“If it had not been for the ‘true love’
of animals that I felt from Royal Pet Mortuary, it
would have been impossible for me to leave my cat,
‘Shadow.’ Thanks for all your love and support.”
C. Hallsted, Los Angeles, CA
“We deeply appreciate the warmth and understanding
shown us during our period of grief over the loss
of our beloved 22 year old pet ‘Freddie.’
We also commend you for the quality of service given
and your high degree of professionalism.”
G. Froehlich, Santa Monica, CA
“Richard,
we just wanted to thank you again for your caring,
compassionate help with Lucas. You made a very difficult
time a bit easier.”
Randy
and Marvine M.
“Dear
Richard,
Thank you so much for your attention when I lost
my Sabrina. I don't think that I will ever get
over it. Your mortuary services for her were just
fine and I thank you for taking care of that.”
Sonia
K .
“Thank
you Richard, for your compassion and kindness
during this sad and difficult time. I deeply
appreciate the caring and respectful way that
you treated me and my dear Rommell..”
Trisha
W.
“I
want to thank you with all my heart for the
special care and attention you gave my special
friend "Freeway". It was so comforting to know
he was well taken care of (since I was away).
We are all so grateful. Thank you!”
Vivane,
Isidoro,
Wilma and Claudia C.
“We
want to thank you for everything you did concerning
the arrangements for "Kodiak". It is quite evident
that your compassion is genuine by the personal touches
you did....your phone calls, you being there friday
morning in Carson and especially bring our "Kodi"
back home, thank you! The loss of a devoted and loved
one is very difficult and it was most comforting knowing
you were handling the details. Thank you again, Richard,
we appreciate all that you did.”
Celia
and Ed Robbins
“We
wanted to express our gratitude for the caring way
you handled our cat, Andy after his departing. Andy
was very special and we are grateful that he was treated
with such care and respect. With much thanks,”
Andrea
B. and Joshua I.
“Dear
Richard,
Just wanted to thank you for all your help and support
at such a difficult time. With gratitude,”
Renate
“Dear
Richard,
Thank you so much for your sweet compassion in taking
care of our little "Jake". You made it
so much easier for us. We wanted also to send our
condolences on your loss. We know how difficult
it is to lose a loved pet.
Thank you again for being there for us and on such
short notice. All our best,
p.s. We loved the poem.”
Cornelia
and Joe
“Dear
Richard,
I would like to thank you again for all your help
in assisting our family on the death of "Emmet".
Words can not express how much we appreciate the
dignity that you gave "Emmet". He was
not just a dog, he was the center of our family,
and we all are still grieving. But we know that
"Emmet" is much better off now.”
Agnes
and all of "Emmet's" family
“Dear
Richard,
Thank you, thank you so much for everything you
did for us and "Roxy". Through a very
difficult time, you made it as easy as could be.
We really appreciate your care and support.
Thank you for taking so much time to pick "Roxy"
up right away, and to drive all the way out to
us to bring us her ashes. We really appreciate
it! You really impressed us. Hopefully we won't
need your services in the near future, but when
we do, we will definitely call you! Thank you!”
Kelly
and Max
“Dear
Richard and Staff,
The passing of 'Angel' was one of the most difficult experiences we've ever had to absorb. She was a special member of the family who can never be replaced. Though, life will never be the same without Angel, we will always have her ashes and as such, she will remain a part of us. We can't stress how much we value the services that you offer and how it has given everyone in our household a sense of profound consolation that words can not describe. We will never forget your graciousness in answering our abrupt call on that fateful Sunday morning, nor will we ever forget the way you personally returned Angel to us. Thank you so much for your professionalism and genuine compassion. To everyone who is a part of Pet Mortuary, you have been our angels in this time of grief and loss."
Angel's' Family
“Dear
Richard,
Thank you so very much for the care and concern you gave to our beloved little dog, "Taffy". The help you gave us was greatly appreciated.”
Angela and Bob F.
“Richard,
Thank you for taking my call at 11:30pm and for picking up Shooey this very night. I put his picture on your website, so you could see him at his best, not the sweet shell of a dog he was tonight. Thank you.”
Kandi B.
“Dear Richard,
I want to thank you so much for your professional service! We really took comfort to everything you had done! Keep up the good work!
Thank you again,
Karen, Anthony, Yoshi, and our little angel at the Rainbow Bridge Lelo!"
“Dear Richard,
Thank you for the delivery of "Pluto's" ashes, the poem, the prayer and the paw print. They were beautifully and respectfully presented. "Pluto's" ashes will be buried by his favorite stream at our home in Idaho where he can play forever."
With gratitude,
John, Elizabeth and Benjamin L. “Dear Richard,
We so greatly appreciate the beautiful job with Sasha--her box is fit for a palace, and fitting for her as she was a royal cat. Thank you again, with
warm regards.” J and J and all the pets
“Richard, thank you for making this most difficult decision a little easier.” "Thank you from the depths of my soul for your kind treatment of us and our beloved Frazier. The beautiful poems you sent, the lovely container he is in, and your offer to drive him to Bakersfield will be remembered forever as some of the kindest acts we have witnessed. You made the transition to a Frazier-less family much smoother. With fondness,”
Patty and Peter W. “My deepest appreciation for your care and expressions of sympathy.”
Evelyn and Mandi “Deciding to use Royal Pet Mortuary turned out to be an excellent choice! Richard picked up Bistro within an hour, after my call from the hospital. He has such compassion and integrity for the customers who use his company. He goes to great lengths to put a personal touch on all the details. We received a sympathy card with a lovely poem within a few days. He personally delivered out beloved pets ashes, along with another poem, and a certificate of Cremation. The container that enclosed the ashes of Bistro was equally in good taste.
I can do nothing but praise Richard of Royal Pet Mortuary for a job well done! I will recommend him to everyone that has need of his services, in the future. Richard showed compassion, sympathy and understands with addressing our loss. He speaks with such respect that you would think he was talking about one of his own pets.”
“Dear
Richard,
Thank you so much for all the services that you did for our dog “Daisy”. We are so thankful for everything.”
“Richard and Staff,
Thank you for the comfort and support you provided during our time of sorrow. Bandit was a beautiful dog who brought joy and happiness to everyone! You and your staff went out of your way to arrange a beautiful service for “Bandit”, And we will always be grateful to you.
God Bless.”
The D. Family
“…you’ll never know how much your kindness meant.
Your caring and understanding when I lost my “Nana” was so appreciated. Again thanks, you were wonderful.,”
Peggy D.
“My little precious BUD is finally in my arms. Carol was very dear and caring. You have made a wise choice in having her deliver such valuable treasures.
Forgive me for emailing you .At this moment I don't think I could talk without crying. But I wanted you to know immediately how much I appreciate your beautiful and sensitive presentation of my little boy. The framed pawprint was so incredibly loving and caring of you.
You just can't imagine what it ( and everything else) means to me. There are no words to describe the tremendous loss I feel. BUD was my soul mate. And he will be loved for eternity. Thank you dear sir for letting me share with you. You are truly one-of- a- kind and I am proud to know you.
Sincerely,"
M.R. and C.L.
“Dear
Richard,
On behalf of myself Cathy M. and my daughter Heather M. We wish to thank you for all the kindness and thoughtfulness you’ve shown us at the time of our beloved cats passing. Geisha was so very special to us, we were blessed to have her eighteen years. My daughter grew up with her, they were best buds. What made Geisha’s passing especially difficult was that my daughter was in Utah when Geisha left us. Heather had to say her goodbyes over the phone which makes it difficult for closure.
Richard, you have made her passing in to a very memorable experience for us. When my daughter returns home she will have a tangible reunion with Geisha. You’ve done an outstanding job of making sure Geisha’s memory lives on. Words cannot express my gratitude for the lovely box with her ashes, the paw print, the beautiful cremation certificate and the very touching Rainbow Bridge writing. May God bless you many times over for your giving spirit and the love you’ve shown us.
Thank you so very much,
Cathy and Heather M.
"Dear Richard,
I wanted to heart fully thank you for your care and kinds words regarding “Bandit” Also, for your thoughtful condolences card. I was also struck by the beauty of the container, it looks like a treasure chest. ( I was expecting some plain cylindrical or rectangle container) And it does contain a treasure, so it is so appropriate—also the collar lovingly placed inside, very touching, thank you. Also thank you for that day when you allowed Bandit to be placed outside for the final viewing, so we could include our other dogs, so it was a true family experience, Bandit’s family. That also was an unexpected surprise. (I was going to leave them in the car) And we had a peaceful walk around the cemetery (a beautiful place) and we looked at all the stones, pictures, etc of others who lost their dear friends.
Thank you for that last day despite the sadness obviously involved, we did the right thing and had a special moment there. So thank you for everything, and especially for dedicating your livelihood for having such a business, for having the courage to deal with such sadness and to do and say what needs to be said and done, with the compassion with which you did, thanks.
p.s. And the PAWPRINT!! I forgot, another big thank you for that!!”
Angelica F.
"Richard,
I just wanted to thank you and your colleagues for your warmth,
kindness and efficiency. Although Fernie's death was not a shock, having to
let her go on Christmas Eve was a challenge. The timing acutally worked out
perfectly, as my daughter could spend 36 hours straight, caring and tending
to Fern during her last hours.
Your kindness and understanding truly facilitated our healing. We've
already shared information about your special services with our primary vet
and several friends. We will continue to recommend your services whenever we
can.”
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SPECIAL “THANKS” FROM OUR CLIENTS
"Dear
Richard,
Thank you for the lovely job you did taking care of My-a's remains. I
love the gold box and the clay pawprint. The beautiful poems warm my
heart.
You took such good care of My-a in this process that you have
helped me to do the grieving I needed to do.
I recommend your
services to anyone seeking a respectful funeral process for their animal.
"Thank
you for the immediate service that was needed in regards to Sasha's passing.
I miss her greatly and your service truly helped us get through this difficult
time. Carol just dropped off her remains and I wanted to thank the both of
you again for your patience and understanding.”
David &
Grace
"Dear
Richard,
I wanted to tell you that I think you, Carol, and your company are wonderful.
Everything you did: picking Elmo up; delivering him in a beautiful box with the
certificate, poems, and pawprint; and then personally bringing him home, was
truly appreciated and truly first-class.
I will highly recommend you to
anyone who has the terrible misfortune of losing a beloved pet, as I did.”
"Dear Richard,
From the bottom of my heart, I want to say thank you for so sensitively handling
the passing of my beloved Griffin on Saturday. I don't stop thinking about him
for a second, and constantly wonder where his sweet spirit is.
Your
presence was a huge comfort, and knowing that you are taking care of him made it
easier for me to accept what had to be done. Thank you for treating him with
dignity and grace, and for allowing me to freely express my grief without having
to worry about how it must have looked. I felt comfortable to experience Griff's
death as naturally and honestly as possible.
For the rest of my life,
I'll be able to remember that day positively -- not traumatically. For that, I
thank you. I wish you all the best. Please let me know if there is ever anything
that I can do for you..”
Kris E.
"Dear Richard,
Mark & I just wanted to thank you for the great service you provided in taking
care of the cremation of Sheila. Your personal touch meant a lot to us. Please
do not hesitate to in the future use us as a reference should need be. Yours
truly,
Mark &
Karin M.
"Dear Richard,
Thanks...
...for brightening my little corner of the world. Thanks
so much Richard, you made this difficult time so much easier for us,
Nicole,
Chloe, Sophie and Adrienne
"Dear Richard and Tracy,
On August 6, I lost my best friend and child, my cat Winter. It was the
hardest thing I have ever dealt with in my entire life. The only bit of
sunshine to come out of the ordeal of losing my little guy was your
professionalism, kindness and understanding in my worst time.
I
thank you, and give you the highest recommendation for your compassionate
service. Bless you for helping me take care of my little guy, Winter."
"Hi Richard,
Thank
you so much for the certificate replacement. You said that you will mail it
out on Monday, but I received it yesterday (Saturday). That's what I call
fast service. Thank you and everyone who helped you. We are happy with the
cremating decision to have our baby Jake home. I also put the paw print into
a 3D picture frame with the Rainbow Bridge Poem. The urn and the frame stand
side by side as a little memorial for Jakey Jake.
I also put up his picture and a story on your website at petmortuary.com if
you'd like to take a look and see what our family went through. We love our
cuttie pie and will miss him terribly. Thanks again for all your hard work,"
"Dear Richard,
We
just want to thank you for the caring of our beloved Gunther."
"Dear Richard,
Jack and I would like to thank you for your
hospitality. Thank you for being so warm and comforting to us through our
difficult time."
"Thank Heaven for Thoughtful People Like You,
You touch so many lives with your warmth and
kindness....."
"Mr. Schatz,
We wanted to thank you for the care you gave to our cat, Kashmir, after she
departed. We truly found comfort in the way you and your staff took care of
her remains---we were so broken up but thankful that our girl was being
taken care of by caring professionals. The paw print and certificate were a
very lovely touch as well. Thank you again,"
Dear Mr. Schatz,
"There are no words that can fully express
my gratitude and appreciation for your kind and loving treatment you have given
to me and my beloved pet—MacGregor Kilpatrick McDuff—better know as Duffy.
The paw print, the certificate, the prayer, the Rainbow Bridge ode, the
beautiful urn with his ashes plus the silver Westie charm—all just touched my
heart deeply and I thank you so very much.
I understand that you have two Westie’s so you know how wonderful they are. If
you ever have The spare time I will welcome you to come to my home to see my
fabulous collection of Westie Adornments---in every room, even the bathrooms and
the laundry rooms are adorned.
Thank you again for everything."
"Dear Richard,
Thank
you so very much for all of your support and patience. Having Jena and Pongo
home gives our family a peace of mine to share our love, holidays and
laughter with. There are no words to thank you enough for everything!
Thank you very much, with all our appreciation. "
"Dear Richard,
Thank
you so much for the caring and compassionate service you have provided for
Egan, Big Boy and Dee. We really appreciate you coming for Dee even
though you weren’t suppose to be working that day "
"Dear Sir,
Thank
you again for your caring and thoughtful work. I meant a great deal to
me and my so. Having his fat little footprint on the living room
shelve brings us fond memories every day."
"Thank you, Richard, for the handling of our Ezra in his cremation. The box
is nice and we especially love his little clay paw print. That’s special.
Thank you again, Take care,
"
"Dear Richard,
Thank
you so much for working with me. It has been a difficult Time for me losing
my childhood dog, but with help from you, Things have become much easier,
thanks again and it was a pleasure Doing business with you. Have a wonderful
holiday. God bless ."
"Dear Richard,
Hi - I
just wanted to thank you for your handling of my cat Suki. I was trying to
hold it together as you dropped off her ashes today, but... well.... you
know how that goes. She was old as the hills & it was time, but it's always
hard... especially when you've been together for almost 17 years!
Anyway.... Thanks for everything. You were highly reccommended by a good
friend, who, incidentally, had high reccommendations from other friends. I
will tell anyone to call you if they are in that sad, but inevitable
situation. Thanks again for everything."
"Dear, dear Richard,
I
thank u for the well handling u did of my dog "sebastian" (which I say "my
son sebastian") that was my lil' son!!! I loved my lil' 4-legged man. As I
held him to say "good-by " I remembered how he broke his lil arm and had to
rush him to the hospital and the waiting I did for him to be seen and all
the attention he needed after, their like children, relying on us to help
stop their pain!
Sebastian was very well known and loved by the neighborhood and will be
missed a lot by children and adults who he surrounded himself, I even had a
neighbor cry about his death, and it made me feel good that my lil' 4-legged
son made a memory for for her, it showed character in him.
There for Mr. Richard it was easier than I thought letting him go in ur
hands. u showed great respect and understanding about the situation. U
handled picking up my lil' man so professionally and willingly, u called
continously letting me know ur almost here and about how long we will be
expecting u, u didn’t just throw my lil' man in your truck like he was junk,
or even made a grossly face, u explained the procedure I wanted to be done
on sebastian very well and answered my questions over and over. I loved the
fact u brought the lil' box for me to choose from, and ur patience with
me---- thank u-----
Ur service is fantastic!!!!! I love the writing on the death certificate,
(its my favorite writing, calligraphy) and the poems are so nice and
memorable, and the fact that u gave me his lil' hands engraved was top of
the line memorable!!!! I remember I used to kiss his lil' paws every morning
and after his baths, and at least I can do so in his engraved lil' paws
thanks to ur service. I would highly recommend ur services to pet owner who
loved their pets and want the best !!!!!!!!
Thank u for people like u"
"Hi Richard,
Your
AMAZING assistant, Carol, delivered our cat home to us this morning and I
just want to say thank you so much for all you did for us in "our time of
need". Your kindness and compassion when you picked up Dusty was amazing as
was Carol's when she brought Dusty home. We are so grateful to you and what
you offer. You both made a very sad time more bearable and easier for us.
If you ever need a "testimonial" please feel free to call on me.
Thanks again..."
"After searching and looking into other pet cremation services, Royal Pet
Mortuary is the best choice. Richard was kind enough to pick up my baby girl
the same day I had to put her down. He personally delivered my sweet girl's
ashes to me in person. He's professional, compassionate, and empathetic
towards the clients. I recommend him to everyone over all the competition.
If you're looking for a more personable service, Richard is the man for the
job.
"
"I cannot more highly recommend this service. Richard came to pick up my
pet, who had just passed, and he did it in a kind and gentle way. Later,
his associate, Carol, delivered her ashes, some poems, a pawprint, and other
things, to me where it was most convenient: at my office. The attitude
which Carol and Richard have is astounding: So considerate, so empathetic,
so very very kind. Thank goodness for Carol and Richard!!!
"
Pamela W.
"I wanted to Thank you so very much for taking care of my beloved Kwi Kwi and
bringing him home to me. Although it was incredibly sad and painful to lose
my baby, having him home again in such a respectful and delicate way is much
comfort indeed. His little gold treasure chest will accompany me when my
time comes...many years from now. God Bless you!"
"Dear Richard,
My wife and I wanted to thank you so much for your sensitivity and professionalism in helping us with our beloved dog. You made a very difficult time for us as easy as it could be under the circumstances. We are particularly grateful for your being able to return her to us last Saturday. We know that you had to make special arrangements to do so.
We will recommend your services to others that have pets.
"
"Hi Richard,
I just wanted to thank you for taking such great care with Moe. Our family misses him and loves him dearly. There are those that consider it a bit extreme to want the same for your pet (family member) as you would for any other part of the family. I was surprised to get calls from family members giving their condolences because they knew how much Moe meant to the members in our household.
I was truly heartbroken upon Moe’s passing and while talking to you on the phone there was just something in your voice that gave me comfort in knowing you would take care of him. I really appreciate your time and efforts in making this experience less somber for me. Moe will always be remembered and I have you to thank for that."
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